Frequently Asked Questions
Everything you need to know about shopping with BLACK DOG SHOP.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally take between 7-14 business days.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please note that for hygiene reasons, certain items like swimwear and earrings are final sale.
How do I ensure I choose the correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more relaxed fit or checking the 'Fit Notes' section for specific garment advice.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
Can I track my package after it has been shipped?
Yes, once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery progress.
Are your materials sustainably sourced?
At BLACK DOG SHOP, we are committed to ethical fashion. We prioritize organic cotton, recycled polyester, and ethical manufacturing processes to ensure high-quality products with a lower environmental impact.